Terms & ConditionsandPrivacy PolicyTerms & Conditions and Privacy Policy

These Terms and Conditions (“Terms”) govern access to and use of the websites, landing pages, booking pages, communication channels, automation systems, software-enabled tools, and professional services made available by Truwayz, LLC (“Truwayz,” “Company,” “us,” “our,” or “we”), including truwayz.com and link.truwayz.com.

By accessing the Site, booking a consultation, submitting a form, calling or texting a Truwayz number, messaging through social channels, using any Truwayz chat experience, or purchasing or using any Truwayz service, the user or client (“you” or “Client”) agrees to be bound by these Terms and the Privacy Policy below. If you do not agree to these Terms, do not access or use the Site or Services.

If you use the Services on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

Truwayz, LLC is a veteran-owned limited liability company domiciled in Colorado Springs, Colorado, USA. Truwayz positions itself as a done-for-you growth systems provider for local home-service and other service-based businesses, particularly owner-operated businesses in trades such as plumbing, HVAC, electrical, and roofing.

These Terms apply only to Truwayz, LLC and the Truwayz-branded properties and services unless a separate written agreement expressly expands the scope. Other businesses or brands operated by the owner are not included unless specifically identified in a signed agreement.

Truwayz may provide, on a packaged, quoted, subscription, project, recurring, or hybrid basis, services including website design and hosting, local SEO, Google Business Profile optimization, CRM setup, online scheduling, missed-call text-back systems, marketing automation, AI voice receptionist services, AI text and chat assistant services, reputation management, digital business cards, and growth consultation calls.

Services are typically built on and operated through third-party infrastructure selected by Truwayz, with GoHighLevel / HighLevel / LeadConnector serving as the core platform for website hosting, funnels, CRM, booking calendars, automation workflows, voice AI, and conversation AI capabilities. Some Services may also involve Google, Meta, OpenAI, telephony and messaging infrastructure, payment processors, and additional delivery tools used in project workflows.

Nothing on the Site constitutes a promise of availability of any particular service, feature, integration, channel, or result. Truwayz may modify, suspend, replace, or discontinue any offering at any time.

Truwayz may offer a free Growth Blueprint consultation through a 15-minute Growth Blueprint Call or a 60-minute Discovery Call. A booked call, form submission, or verbal discussion does not by itself create a managed-services agreement, work order, or guaranteed deliverable commitment unless and until the parties enter into a written proposal, service agreement, order form, invoice acceptance, subscription purchase, or other clear commercial acceptance recognized by Truwayz.

Quoted scope, pricing, timelines, deliverables, and commercial terms may vary by client, industry, channel mix, technical complexity, and selected package because pricing is generally quoted per engagement rather than publicly posted.

You may use the Site and Services only if you can form a legally binding contract and only in compliance with applicable law. You may not use the Services for unlawful, deceptive, fraudulent, infringing, abusive, harassing, discriminatory, or harmful conduct, including unlawful telemarketing, unlawful recording, spam, impersonation, credential abuse, malware delivery, or collection or disclosure of data without lawful basis or required notice.

You may not interfere with the security, integrity, or performance of the Site or Services; attempt unauthorized access; reverse engineer platform components except to the extent prohibited from restriction by law; or use the Services to build a competing service using Truwayz confidential methods, workflows, or proprietary materials.

Clients are responsible for providing accurate onboarding information, lawful instructions, access credentials they are authorized to share, truthful marketing claims, approved business details, and timely feedback necessary to perform Services. Clients remain responsible for their own legal compliance, including claims in advertisements, industry-specific licensing obligations, pricing disclosures, consumer notices, and compliance with privacy, telemarketing, and advertising laws applicable to their businesses.

Where Truwayz operates systems that receive or process data from a Client’s end-customers, the Client is responsible for obtaining all legally required notices, disclosures, and consents from those end-customers, including consent for SMS, automated contact, AI-assisted communications, call recording where required, and any collection or use of customer information routed through systems Truwayz manages on the Client’s behalf.

Clients are also responsible for maintaining copies of materials they provide and for reviewing deliverables for legal, factual, brand, and operational accuracy before publication or use.

Truwayz primarily serves business clients and there are two legally distinct data roles in its operations. For personal data relating to Truwayz’s own prospects, leads, and clients interacting with truwayz.com, Truwayz generally acts as a controller. For personal data relating to a Client’s customers flowing through systems Truwayz builds or manages for that Client, Truwayz may act as a processor or service provider acting on the Client’s instructions.

Clients acknowledge that a separate data processing addendum, service order, or equivalent privacy schedule may be required for certain services involving processing of end-customer personal data. In the absence of a separate signed addendum, these Terms still require the Client to supply lawful instructions and all required permissions for personal data submitted into any system Truwayz configures or operates.

By submitting contact information to Truwayz, booking a call, calling or texting Truwayz, or otherwise opting in through a Truwayz form or communication channel, you consent to receive communications from Truwayz related to your inquiry, account, appointments, services, support, and, where permitted by law and your consent choices, marketing and follow-up messages by phone, SMS, email, social messaging, and web chat.

Truwayz uses automated workflows for speed-to-lead response, nurture sequences, appointment reminders, re-engagement, and similar follow-up activity, and some of those communications may be automated or AI-assisted. SMS messaging may be sent through A2P 10DLC-registered business messaging infrastructure, and opt-out requests such as STOP should prevent future marketing text messages, though transactional messages related to an active service relationship may still be sent where legally permitted.

Consent to receive marketing communications is not a condition of purchase unless expressly stated for a particular program. Message and data rates may apply based on your carrier plan.

Truwayz uses AI-powered tools in its operations and service delivery, including a real-time voice AI agent and a text-based conversation bot used for lead qualification, routing, follow-up, scheduling, and related communications. AI may also be used in content generation, workflow drafting, campaign assistance, and support functions.

By interacting with Truwayz’s voice, text, chat, or messaging channels, you understand that some responses may be generated or assisted by artificial intelligence rather than a human agent. AI outputs may contain inaccuracies, incomplete information, or unsuitable language for a given context, and Truwayz does not warrant that AI-generated outputs are error-free, human-reviewed in every instance, or appropriate for every legal or operational use case.

You may not use Truwayz AI-enabled features in a manner that violates law, infringes rights, or attempts to generate unlawful, discriminatory, deceptive, or harmful material.

Calls to or from Truwayz may be answered by an AI voice agent and may be recorded and transcribed for scheduling, quality assurance, training, documentation, workflow improvement, dispute prevention, and service-delivery purposes. Truwayz is based in Colorado, which is identified in the supplied brief as a one-party consent state, but calls may involve persons in other jurisdictions with stricter consent requirements.

By proceeding with a call after any recording or AI disclosure provided by Truwayz, you consent to the recording and transcription to the extent permitted by applicable law. If you do not consent, do not proceed with the call and request an alternate contact method.

Clients using Truwayz call-handling systems for their own businesses are solely responsible for implementing legally sufficient disclosures and obtaining any consent required for their jurisdictions and use cases.

Pricing is generally quoted per engagement rather than published on the Site. Unless otherwise stated in a signed proposal, invoice, order form, or subscription schedule, all fees are stated in U.S. dollars and are due according to the billing cadence set out in the applicable commercial document.

Truwayz may use platform-based payment functionality and an associated payment processor, expected in the supplied brief to be through GoHighLevel’s payment features and likely Stripe, though final processor details are subject to confirmation. By providing payment details, the Client authorizes charges for agreed fees, applicable taxes, approved overages, and past-due balances consistent with the governing commercial documents.

Late payments may result in suspension of Services, pausing of campaigns, restricted platform access, or termination of hosting, automations, messaging, or support until the account is brought current. Truwayz may charge reasonable late fees, interest to the maximum lawful rate, collection costs, and attorneys’ fees where permitted by law and contract.

Because Truwayz provides custom, setup-intensive, platform-based, and labor-backed services, fees are generally non-refundable once work has been performed, access has been provisioned, campaigns have launched, or third-party costs have been incurred, unless a written agreement expressly states otherwise. Recurring services may require advance written cancellation notice as specified in the applicable service agreement, proposal, or invoice terms.

Cancellation does not relieve the Client of responsibility for fees accrued before the effective cancellation date or for non-cancellable third-party commitments, onboarding charges, ad spend, messaging charges, domain expenses, or licensed software costs already incurred on the Client’s behalf.

Many Truwayz deliverables depend on third-party platforms, integrations, channels, and sub-processors, including GoHighLevel / LeadConnector, OpenAI-powered tools routed through GoHighLevel, telephony and SMS infrastructure built on Twilio, Google products and channels, Meta messaging channels, and payment processors. Additional project-delivery tools may include services such as Supabase, Anthropic Claude, mapping libraries, analytics platforms, and media-generation tools depending on project scope.

Truwayz is not responsible for outages, feature changes, pricing changes, policy enforcement, API restrictions, suspended accounts, message filtering, ad disapprovals, deliverability issues, or service failures caused by third-party platforms. The Client’s use of such third-party products may also be subject to those providers’ separate terms and privacy policies.

Except for Client Materials, Truwayz retains all rights, title, and interest in its pre-existing intellectual property, including methods, templates, prompts, automations, workflows, campaign structures, scripts, processes, designs, documentation, and know-how used to deliver Services. No implied transfer of ownership is created by these Terms.

Subject to full payment of all undisputed amounts due, Truwayz grants the Client a limited, non-exclusive, non-transferable license to use final deliverables created specifically for the Client for the Client’s internal business operations and marketing purposes, subject to third-party platform restrictions and any separate written agreement. Unless a signed agreement states otherwise, Truwayz may retain ownership of underlying frameworks, reusable components, backend automations, prompts, playbooks, and platform architecture while licensing the Client to use the implemented output during the service term.

Client Materials remain owned by the Client or its licensors, and the Client grants Truwayz a license to host, reproduce, modify, display, transmit, and use those materials as necessary to provide the Services.

Where Truwayz builds systems inside third-party infrastructure controlled by Truwayz or a white-labeled platform environment, continued functionality may depend on continued subscription, hosting, maintenance, or licensing through Truwayz. Upon termination or nonpayment, Truwayz may suspend access, disable automations, stop hosting, revoke licenses, or remove connected services after any required notice period and after satisfying any contractual offboarding obligations.

If a separate agreement includes a handoff, export, migration, or transition obligation, Truwayz will provide the offboarding support specified there, subject to payment of all outstanding amounts and any transition fees. Truwayz does not guarantee portability or continued operation of third-party platform features outside Truwayz’s managed environment unless expressly agreed in writing.

Each party may receive non-public information relating to the other’s business, customers, pricing, systems, strategies, or technical configurations. The receiving party will use reasonable care to protect confidential information, use it only for the purposes of the relationship, and not disclose it except to personnel or contractors with a need to know and a duty of confidentiality, or as required by law.

Confidentiality obligations do not apply to information that is publicly available without breach, already lawfully known, independently developed, or rightfully received from a third party without restriction.

The Site and Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. Truwayz disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, data accuracy, lead quality, campaign performance, search ranking outcomes, or business results.

No statement by Truwayz, whether oral or written, creates a warranty unless expressly set out in a signed agreement. Marketing, automation, SEO, and AI-supported systems depend on many external factors outside Truwayz’s control, including market conditions, platform policies, customer response rates, business operations, service quality, and competitor activity.

To the fullest extent permitted by law, Truwayz and its officers, members, managers, employees, contractors, licensors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, data, or expected savings, arising out of or related to the Site or Services, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Truwayz’s aggregate liability arising out of or related to any claim will not exceed the total amount actually paid by the Client to Truwayz for the specific Services giving rise to the claim during the three months preceding the event giving rise to liability, or $500 if no fees were paid, unless a signed agreement expressly provides a different cap.

Some jurisdictions do not allow certain liability limitations, so portions of this section will apply only to the extent permitted by law.

You agree to defend, indemnify, and hold harmless Truwayz and its officers, members, managers, employees, contractors, licensors, and affiliates from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your use of the Site or Services, your breach of these Terms, your Client Materials, your violation of law, your infringement of any rights, or your failure to obtain legally required consents from customers, leads, contacts, or call participants whose data enters systems operated by Truwayz on your behalf.

Truwayz provides marketing, automation, systems, and related business services, not legal advice. Any compliance-oriented features, templates, disclosures, consent language, automation settings, or suggested workflows are provided for operational convenience only and do not guarantee legal sufficiency for any jurisdiction or industry.

Clients are responsible for obtaining advice from qualified counsel regarding privacy notices, TCPA consent, CAN-SPAM compliance, state consumer protection laws, AI disclosure laws, call-recording rules, accessibility obligations, and industry-specific requirements.

Truwayz may suspend or terminate access to the Site or Services, with or without notice as allowed by law and contract, if it reasonably believes you have violated these Terms, failed to pay amounts due, created legal or security risk, abused personnel or systems, or used the Services in a prohibited manner.

Upon termination, provisions that by their nature should survive will survive, including payment obligations, intellectual property protections, confidentiality, disclaimers, limitations of liability, indemnification, dispute provisions, and data-related provisions addressing retention or deletion where applicable.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Unless otherwise required by law or agreed in writing, any dispute arising out of or relating to these Terms or the Services must be brought in the state or federal courts located in or serving El Paso County, Colorado, and each party consents to personal jurisdiction and venue there.

Truwayz may update these Terms from time to time to reflect changes in its services, technology stack, legal obligations, or business practices. The updated version will be posted with a revised “Last Updated” date, and continued use of the Site or Services after the effective date constitutes acceptance of the revised Terms.

Questions regarding these Terms may be directed to Truwayz, LLC through the contact information published on truwayz.com, including the primary business phone number of (623) 432-0846. Truwayz should also publish a dedicated legal or privacy email address before final deployment of this document.